How to request deletion
Choose whichever is easiest:
- In the app: open Profile → Request Account Deletion, add an optional reason, and confirm.
- On this page: enter the email address on your account in the form below. You don't need to sign in or have the app installed.
- By email: write to [email protected] from the address on your account, with the subject "Account deletion request".
An administrator reviews every request. We may contact you to confirm your identity before deleting anything. Verified requests are completed within 30 days.
Request deletion
For your privacy we show the same confirmation whether or not the email matches an account.
What is deleted
- your sign-in: all active sessions are ended and the account can never be logged into again;
- your profile: name, email address, mobile number, address, birthdate, and profile photo;
- your last known location and your push-notification token; and
- your name on incident reports you filed (replaced with "Deleted user").
What may be kept, and why
Incident reports, dispatch and field reports, patient data sheets, and other records you submitted may form part of an LGU's official disaster-response and public-safety records, which the law can require them to keep. These records are kept but anonymized: your name and contact details are removed so they no longer identify you.
Security and audit logs may be retained for a limited period to protect the platform and demonstrate accountability, and backups are overwritten on their normal rotation. See our Privacy Policy for retention details.
Questions
Contact [email protected]. If your account is managed by your LGU, you may also contact that LGU's Data Protection Officer.